This is my bit of a blog. Rambling words about rambling days. No focus and nothing ambitious. I seem to write most about local color, nature, and animals, and there is an incomplete chunk about my road trips of 2011.

Wednesday, March 20, 2013

HughesNet

We have HughesNet internet service around here. Their technical support bureaucracy is astounding. 

To send a technician, HughesNet representatives, located in Texas and India, the ones I spoke to, must schedule with a company named Perfect 10, whose job is to dispatch service visits to small contractor companies covering various geographical areas. These small contractor companies include Advanced Wireless and Appalachian Mountain Satellite. Then these small contractors must schedule with actual technicians, who seem to be stringers of sorts and may work for several of the small contracting companies.

Thus HughesNet requires 24 to 48 hours just to schedule the service visit - never mind to visit.

Post a Comment